Terms And Conditions
Services are provided by Pindo SA, a company incorporated under the laws of Luxembourg and with registered address "70, rue des Pres, L-7333 Steinsel, Luxembourg" (“idfaker”, "Pindo SA, “us”, “our” or “we”).
- If you do not agree to the terms and conditions listed here, we will not license the App or other parts of the Services to you and you must stop using the App, the Site and the Services now.
- If you are residing in a jurisdiction where it is prohibited by law to offer or use internet telephony or other parts of the Services which we provide, you may not use the Services in such jurisdiction.
- NO EMERGENCY CALLS - The App and other parts of the Services are not intended to replace your ordinary or fixed line telephone services. As such, the App and other parts of the Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind. Neither are they intended to support calls to operator or directory enquiry services. Pindo SA is not liable in any manner for such calls. You must ensure that you, or anyone using your Device, have alternative arrangements for making any such calls.
1. ACCEPTANCE OF Terms and Conditions
You agree to be bound by our Terms and Conditons if you: (I) when you click accept in the sign-up flow or otherwise agree to the Terms and Conditions; or (II) access the website www.idfaker.com and/or other websites that are operated by Pindo SA(the “Site”); or (III) download a Pindo SA application to your mobile device (an "App"); or (IV) otherwise use the Services provided bu us, as further described below or on the Site or in the App. If you do not agree to the Terms and Conditions, you may not activate or use the Services. Once accepted the Terms and Conditions constitute a binding agreement between you and Pindo SA In addition, by downloading the App from Appstore or Google Play you agree to the applicable terms of the license of Apple and Google which will bind you.
Pindo SA may make changes to the Terms and Conditions at any time. The changes will be published on our Site. The changes will be effective when published. Please review the Terms and Conditions on a regular basis. You understand and agree that your express acceptance of the amended Terms and Conditions, or if you continue to use the Services after the date of publication, shall constitute your agreement to the updated Terms and Conditions. You agree that if you do not accept any amendment to the Terms and Conditions then you shall immediately stop accessing and/or using the Site, App or any other part of the Services.
2. THE SERVICES
2.1 Intellectual property rights, licenses etc.
In consideration of you agreeing to abide by the terms and condition of use, we grant you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license to use the App, the Site and other parts of the Services provided or made available to you by Pindo SA You may download a copy of the App onto a Device which you control and to view, use and display the App on the Devices for your personal purposes only. We reserve all other rights.
Not limiting the aforesaid, in relation to the App, we license the use of the App to you on the basis of the Terms and Conditions and subject to any rules or policies applied by Apple Inc. and/or Google Inc., or any other entity within the Apple or Google group ("Apple" and “Google”). We do not sell the App to you. We remain the owners of the App at all times.
You may not copy, modify, adapt, redistribute, decompile, reverse engineer, disassemble, or create derivative works of the Software, the App, Site or, to the extent applicable, any other part of the Services (or permit or assist any third party in such activities). You must not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Software.
The Software may contain open source software. Any use, reproduction and distribution of components of the Software licensed under an open source software license is governed by the terms of such open source software license, however to the extent permissible thereunder and otherwise if applicable, the Terms and Conditions shall apply with priority over such open source software license.
You acknowledge that you have no right to have access to the App or other parts of the Services (where applicable) in source-code form.
All ownership and intellectual property rights in or to the Software, the App, the Site or, to the extent applicable, other parts of the Services and any copies and derivative works thereof (regardless of form or media in or on which the original or other copies may exist), including but not limited to patents, design rights, copyrights, trademarks, trade-secrets and proprietary know-how, shall be owned by and vested in Pindo SA, or Pindo SA’s licensors, and nothing in these Terms and Conditions shall constitute or be interpreted as a transfer of any such rights from Pindo SA to you or anyone else. You are, as stated above, solely entitled to the limited license to the Services specifically granted under this the Terms and Conditions. For the purpose of clarification; nothing in these Terms and Conditions give you a right to use any of Pindo SA’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features, except as may be contained in or otherwise used within the Services provided to you.
The licenses granted to you as described in this section will terminate automatically in the event of any termination of the Terms and Conditions. Furthermore, Pindo SA has the right to, in its sole discretion, at any time remove any materials posted to the Site.
Pindo SA has a license to EU Patent
2.2 Use of the Services
You agree to use the Services only in such way that is permitted by the Terms and Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including without limitation any applicable export laws and regulations).
It is your responsibility to ensure that you are legally allowed to use the Services where you are located. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Services.
You acknowledge and understand that the voice communication service provided by Pindo SA is not a traditional telephone service or a replacement for your primary telephone service. Important distinctions (some, but not necessarily all, of which are described in this Agreement) exist between the traditional telephone service and the voice communication service provided by Pindo SA.
You acknowledge that the products, features or functions or other parts of the Services may change over time. Pindo SA may without prior notice to you change the form and nature of the Services. This may inter alia lead to that future versions of the Software or the App may be incompatible with applications developed on or with previous versions. Furthermore, Pindo SA may stop (permanently or temporarily) providing the Services to you or to users generally, at Pindo SA sole discretion and without prior notice to you. Pindo SA may make updates of the Software, the App or other parts of the Services at any time, but shall have no obligation what so ever to provide any such updates to you. It is your responsibility to use the latest available version of the Software, App or other parts of the Services (where applicable).
The Services are for your individual use. You shall not resell or commercialize the Services to any third party.
You agree that you are solely responsible (and that Pindo SA has no responsibility to you or any other third party) for any data, content, or resources that you transmit by using the Services, and for the consequences of such actions (including any loss or damage which Pindo SA or any third party may suffer).
2.3 Jurisdictional restrictions
If you are residing in a jurisdiction where it is prohibited by law to offer or use internet telephony or other parts of the Services, you may not use the Services in such jurisdiction. It is your responsibility to ensure that you are legally allowed to use the Services where you are located.
2.4 Third party services
You acknowledge that the use of the Services is dependent upon services of third parties, including but not limited to international carriers, local termination partners and your local telecom and mobile operator ("Provider"). You acknowledge and agree that the Services provided by us are not a traditional mobile or fixed line telephone service or a replacement for your primary telephone service. Note that some Providers prohibit or restrict the use of Voice over Internet Protocol (“VoIP”) functionality or other features of the Services, and may also impose additional fees in connection with the use of the Services. You are solely responsible for verifying with your mobile operator (or any other Provider that you are using in relation to the use of the Services) that the use of the Services is permitted in accordance with any contractual obligations you may have with that Provider, and also to check and pay for such imposed additional fees. Note that, as soon as your call is connected to a phone number provided by Pindo SA, the call may be charged by your Provider, regardless of whether you are connected to the receiver of the call or not (i.e. even if the line is busy).
You acknowledge and understand that the Services provided by us are not a traditional mobile or fixed line telephone service or a replacement for your primary telephone service.
In relation to our Mobile Top Up Services, please note that once the Mobile Top Up transaction is completed, Pindo SA has no control over the pre-paid airtime value and that the terms and conditions of the recipients local mobile network operator will apply in respect of the end user's consumption of such pre-paid airtime value.
2.5 Your Account
In order to use the Services, you may be required to register as a user with Pindo SA. You agree to provide true, accurate, up-to-date and complete information in all fields indicated as mandatory when registering for the Services, as well as any additional information provided or any amendments made by you. Subject to such registration you will receive access to your Pindo SA account (the "Account"). We have the right to change your password/PIN and account name at any time in our sole discretion and without notice.
You are fully responsible towards Pindo SA for all (including any fraudulent) use of the Services which is or can be connected to your Account.
2.6 Unauthorized use, stolen device
You are solely responsible for all activities that occur on or under the Account, regardless of whether the activities are undertaken by You or a third party and whether or not authorized. Pindo SA is not responsible for any unauthorized access to the Account. You are required to contact Pindo SA immediately to suspend the Services and block your Account if you suspect that your mobile phone or other device you are using the Services on (“Device”) is stolen or otherwise that an unauthorized third party may be using the Account or if your password/PIN or any other account information is lost or stolen. You are responsible for all charges to your Account until the Services are suspended and the Account is blocked. You may terminate the Account and cancel the Service at any time in accordance with Section 4 “Termination and suspension”. Pindo SA takes no responsibility for your failure to comply with the obligations in this Section.
2.7 Prohibited use and restrictions
You agree to use the Services only in such way that is permitted by the Terms and Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Services. The list below provides examples of prohibited conduct and shall not be considered exhaustive - You may not and you agree not to:
- use the Services for any unlawful purpose, or in any manner inconsistent with the Terms and Conditions, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Services or any operating system;
- infringe Pindo SA’s intellectual property rights or those of any third party in relation to your use of the Services (to the extent that such use is not licensed by these Terms and Conditions);
- transmit any communications that is defamatory, offensive or otherwise objectionable in relation to your use of Services;
- use the Services for transmitting unsolicited communications (sometimes referred to as "spam"), or any communication not permitted by applicable law or use the Service for the purposes of phishing or pharming or impersonating or misrepresenting affiliation with another person or entity;
- use the Services in a way that could damage, disable, overburden, impair or compromise Pindo SA or any third party’s systems or security or interfere with other users;
- collect or harvest any information or data from the Services or our systems or attempt to decipher any transmissions to or from the servers running the Services;
- intercept or monitor, damage or modify any communication which is not intended for you;
- sell, assign, rent, lease, distribute, market, disclose, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to, the Services (or any part thereof);
- use the Services (or any part thereof) within or to provide commercial products or services to third parties (the foregoing shall not preclude you using the Services for your own business communications); and/or
- use the Account, Site, App, Software, or parts of the Services in any fraudulent or illegal way.
In relation to the Pindo SA unlimited deals the following should be noted in particular. These deals offer unlimited outbound international calling services as set forth herein and on the Site (note that third party fees may apply, see Section 2.4 “Third party services”). You acknowledge and agree that the Pindo SA’s unlimited deals are intended only for normal, single-person and non-commercial use to regular landline and mobile numbers in certain applicable subscription countries (by way of example special, premium, service and non-geographic numbers are excluded).
Not limiting the generality of the aforesaid, the following practices are always considered unauthorized use: re-selling subscription minutes; sharing subscriptions between users; using subscriptions for telemarketing or call-center operations; calling numbers (whether singly, sequentially or automatically) to generate income for yourself.
Unusual calling patterns inconsistent with normal, individual subscription use may also be considered unauthorized use. Pindo SA reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Excessive conferencing or call forwarding, excessive numbers of regular calls of short duration, calls to multiple numbers in a short period of time, auto-dialing or fax/voice blasts, use without live dialogue and/or consistent excessive usage will be considered indicators of such unauthorized or excessive use.
Pindo SA may, at its option, immediately suspend the Services in relation to you and/or terminate the Terms and Conditions with you if Pindo SA determines you are using your unlimited deal in breach of the Terms and Conditions.
2.8 Submission of information to Pindo SA
You agree that any comments, suggestions, feedback, documents, content or other material or information provided, shared, published by you in connection with the use of the Services or otherwise in your contacts with Pindo SA (including but not limited to, the use of blogs, forums and support websites) is provided on a non-proprietary, non-exclusive and non-confidential basis. You grant Pindo SA a royalty-free, world-wide, transferable, sub-licensable, perpetual and irrevocable license to use any such material or information. You acknowledge that you are responsible for whatever material or information is provided by you, including its legality, reliability, appropriateness, originality and copyright.
2.9 Disclosure of information
Pindo SA reserves the right at all times to disclose any information as Pindo SA deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove or restrict any information or materials, in whole or in part, in Pindo SA's sole discretion.
2.10 No warranties
You expressly acknowledge and agree that use of the Services are at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect to the Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. We do not warrant against interference with your enjoyment of the Services or that the Services will be uninterrupted or error-free, or that defects in the Services will be corrected. No oral or written information or advice given by us shall create a warranty. Should the service cause any defects, you assume the entire cost of all necessary servicing, repair or correction. Additionally, you also understand that Pindo SA cannot guarantee that information or communications transmitted in relation to the use of Services will not be subject to interception by law enforcement officials or other third parties.
2.11 Suspension and interruption of the Services
Pindo SA has the right, without any liability, to refuse to provide, restrict, limit, change, remove, disable, suspend and/or interfere or interrupt the Services or any part thereof, at any time and without any prior notice to you, for the repair, improvement, and/or upgrade of the Service, or for any of the reasons for termination set forth in the Terms and Conditions, or any business reason.
2.12 Content of communication
The content of the communications made using the Services are entirely determined by the person from whom such content originates. You may therefore be exposed to content that is offensive, harmful, indecent or otherwise objectionable. Pindo SA will not be liable for any type of communication spread by means of the Services.
2.13 No emergency calls
The Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Pindo SA is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account, you are responsible to inform that user that the Services do not support or carry emergency calls. You must ensure that you, or anyone using your Account/Device, have alternative arrangements for making any such calls.
2.14 Phone numbers provided by Pindo SA
Pindo SA may, as part of the technical setup of the Services, pair you with one or more phone numbers. These phone numbers may be shared by multiple Pindo SA users. You expressly acknowledge and agree that this pairing of phone numbers with you shall not constitute a transfer of property or sale of numbering rights by Pindo SA to you. As a result, you will not be entitled to claim any such rights to these phone numbers. This means, without limitation, that you may not port-out any such phone number to any third party or otherwise away from Pindo SA.
The phone numbers provided by Pindo SA do not and are not intended to support messaging via SMS, MMS nor FAX except as expressly stated on the Site.
3. PAYMENT, RATES AND ACCOUNTS
In order to purchase credits for the Services (including airtime value for transfer by use of the Mobile Top Up Services) and to charge your Account you shall pay Pindo SA the rates (offers, deals, plans or similar) as stated on the Site or in the App, by use of such payment methods made available to you by Pindo SA. Payments are either made manually by you or through the automatic recharge function activated by you.
The automatic recharge function means that when your Account balance is below a certain level, your Account will be automatically recharged with a certain pre-selected amount (the credit card you have connected to your Account will be charged). The automatic recharge function is enabled as a default mode, you can disable this feature at any time by accessing your Account.
Subscriptions are automatically renewed unless discontinued by you prior to the occurrence of the new subscription period.
Pindo SA has the right to charge you a service fee for your use of the Mobile Top Up Service. Such service fee will not be communicated to you as a separate item, but will be included in the amount that will be debited on your credit card as set forth in these Terms and Conditions.
All payments are processed via a third party payment processor ("Payment Processor"). You agree to provide complete and accurate payment information and further agree that the processing of payment transactions are subject to the terms, conditions and policies, including privacy policies, of the Payment Processor and your credit card issuer.
3.2 Rates and VAT
The prices for the Services are published on the Site. Pindo SA reserves the right to change the rates (offers, deals, plans or similar) at any time without notice. The new rates will apply to your next phone call after the new rates have been published. If you do not wish to accept such adjustment of rates, do not use the Services. You agree that by continuing to use the Services, following the adjustments of the rates, you accept such adjustments.
Unless stated otherwise, all rates and charges for the Services shall be stated in US dollars (USD), Pound Sterling (GBP) or Euro (EUR) and shall be exclusive of value added taxes (VAT) or any other applicable taxes or fees. You shall be responsible for paying any and all VAT or any other taxes or fees applicable to the Services.
3.3 Minute rounding
The measurement of call duration is based on one-minute increments, meaning that the duration of a call is rounded up to the next minute. For example, if you call for 7 minutes and 10 seconds we will round up the call length to 8 minutes.
3.4 Out-of-country usage
If you connect to/use the Services through a phone number provided by Pindo SA while you are in a country that is not the country associated with your fixed net or mobile phone operator or other Provider (in other words; out-of-country usage) this usage may lead to significantly higher costs in relation to your Providers than regular usage. You are solely responsible for keeping yourself informed and paying for such possible roaming and other applicable charges levied by your mobile operator or other Provider.
If you believe that Pindo SA has charged you in error, you may request for a refund by submitting a written request in English to Pindo SA’s customer services at firstname.lastname@example.org. Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services paid or credit acquired through vouchers, gift tokens or similar. Pindo SA reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement. Any payments older than 90 days are non-refundable.
3.6 Account and receipt
It is your responsibility to print and/or save copies of your account records, and to retain copies for your records.
Pindo SA will use commercially reasonable efforts to correct any technical failures relating to the Account Records within a reasonable time. However, your inability to view the Account Records does not extend, or relieve you of, your obligation to pay any amounts owing to Pindo SA.
3.7 Expiration of credits
A credit balance for the Services on the Account may expire 12 months after the last activity of the Services. Credit balances that are not used within the said 12 months period may be lost.
4. TERMINATION AND SUSPENSION
The Terms and Conditions is effective until terminated by you or Pindo SA.
You may terminate the Terms and Conditions (cancel the Account, the Services etc.) at any time, through your settings in the Account or by sending Pindo SA a termination notice to email@example.com (the Account will be cancelled within five (5) days of receipt of such notice).
Without limiting any other remedies, Pindo SA may modify, limit, suspend, discontinue or terminate your use of all or any part of the Services and/or the Terms and Conditions, with immediate effect, automatically, with or without notice and without recourse to the courts or other tribunals, for any reason or for no reason, including without limitation, if Pindo SA reasonably suspects that you are:
In addition, the same rights shall apply to Pindo SA in relation to fraudulent calling patterns, excessive usage, billing irregularities, or misuse of service promotions or campaigns; or if required due to a change in laws/regulations by a regulator or authority with a lawful mandate in any particular territory; or if required by any of Pindo SA's service providers.
You acknowledge and agree that Pindo SA is under no obligation to provide the Services, and that Pindo SA shall not be liable to you or to any other party for any limitation, suspension, discontinuance, termination or modification of the of the Services and/or the Terms and Conditions. Pindo SA reserves the right to cancel the Account if it has been inactive for more than one (1) year.
On termination for any reason: all rights granted to you under the Terms and Conditionss shall cease; you must immediately cease all activities authorized by the Terms and Conditionss, including your use of any Services; you must immediately delete or remove the App, the Software and other parts of the Services (where applicable) from all Devices, and immediately destroy all copies of the same then in your possession, custody or control. Pindo SA shall effect the termination by preventing your access to the Account or other parts of the Services, where applicable.
Pindo SA may assign all or part of the rights and/or obligations under the Terms and Conditions without notice to you. You may not assign any rights or obligations under the Terms and Conditions to any third party without the prior written consent of Pindo SA.
5.2 Limitation of Liability
In no event shall Pindo SA and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with the Services, be liable for any consequential, indirect, special, punitive or incidental damages, or damages for loss of money, data, goodwill, reputation, business information or business profits, business interruption, or other pecuniary loss, that result from the use of or inability to use the Services or otherwise arise under the Terms and Conditions, even if it has been advised of the possibility of such damages.
In any event, and without limiting the generality of this Section to the extent permitted by law, you agree that Pindo SA's total aggregate liability to you for all damages and losses that arise in connection with the use of or inability to use the Services, or otherwise arise under the Terms and Conditions, shall not in any circumstance exceed the amount actually paid by you, if any, to us for the Services (including without limitation the Mobile Top Up Services) in the five (5) month period immediately prior to the date of the event giving rise to the relevant claim, subject to a maximum of five thousand (5 000) euros in all cases.
You agree to indemnify, defend and hold harmless Pindo SA and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with the Services, from any claim or demand or governmental investigation or enforcement action (including without limitation reasonable attorneys’ fees) made by any third party due to or arising out of Your use of the Services (including without limitation posting and submitting of any material), your breach of the Terms and Conditions, or Your violation of any rights of another person or entity.
5.4 Applicable law and competent court
The Terms and Conditions shall be governed by and construed in accordance with the laws of Luxembourg without giving effect to the conflict of laws or provisions of Luxembourg or your actual state or country of residence. Any dispute, controversy or claim arising out of or in relation to the Terms and Conditions, your relationship with Pindo SA, including any non-contractual obligations, will be exclusively subject to the jurisdiction of the courts of the district of Luxembourg. Notwithstanding the foregoing, Pindo SA shall be entitle to bring actions for injunctive relief in any court of competent jurisdiction.
5.5 Entire Agreement
The Terms and Conditions represent the entire agreement between you and Pindo SA relating to the use of the Sites, Accounts and any other part of the Services, and supersedes all prior offers, understandings, agreements and representations with respect to the Service or any other subject matter covered by the Terms and Conditions. For the purpose of clarification, the Terms and Conditions supersede all promises made to you by our client services agents, representatives or employees. The Terms and Conditions may not be modified or amended except as described herein by Pindo SA or otherwise with the written agreement of Pindo SA.
If a court or arbitration panel finds any provision of the Terms and Conditions to be invalid or unenforceable for any reason, the remainder of the Terms and Conditions shall continue in full force and effect.
Headings used in the Terms and Conditions are for convenience purposes only and shall not be deemed to limit or affect any of the provisions hereof.
5.7 Translations of the Terms and Conditions
For your convenience, Pindo SA may provide you with a translation of the English language version of the Terms and Conditions. In the event of any inconsistency between a non-English version of Terms and Conditions and the English version, the English version shall govern your relationship with Pindo SA.
If we fail to insist that you perform any of your obligations under the Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
5.8 Ability to Contract.
5.9 Force Majeure
You acknowledge and agree that if Pindo SA is unable to provide the Services as a result of a force majeure event, Pindo SA will not be in breach of any of its obligations towards you under the Terms and Conditions or otherwise. A force majeure event means any event beyond the control of Pindo SA.
5.10 Communication between us
If you wish to contact Pindo SA, or if any condition in the Terms and Conditions requires you to give us notice in writing, you can send this to us by e-mail to firstname.lastname@example.org.
Pindo SA may, when sending any notices to you, use your email address stated in the Account or any mail address or other address, provided by you in connection with your use of the Account, the Sites or other parts of the Services, or otherwise presented to us in your contacts with Pindo SA.
You agree to the use of electronic communication in order to enter into contracts, place orders, and create other records and to the delivery of notices, policies and changes thereto and records of transactions with Pindo SA.______________________________________
Date last modified: March 2017
This Policy is incorporated into and subject to our Terms And Conditions of Use. Any capitalized term not defined in the Policy shall have the meaning as set forth in the Pindo SA Terms and Conditions. By accessing and/or using our Services you consent to us collecting, processing, storing and sharing information about you in the manners set out in this Policy. If you have any concerns about providing the information to us or having it used in any manner permitted in this Policy you should not use our Services. By downloading the App and/or using the Services you acknowledge you are of legal age.
1. What information about you is collected and how will we use it?
When downloading the App or otherwise start using the Services you are requested to register with us, and creating your Pindo SA account. By registering you give your consent for us to collect, use and store the following information:
- Phone number
- Email address
By making any card payment within the App or on our Site you also consent for us to collect, use and store the following information:
- Expiry date of card
In addition to using this information to be able to provide you with the Services that you request, we use, store and/or may disclose the above listed information as follows:
- To verify your identity (your phone number will be used as Pindo SA user ID).
- To notify other Pindo SA users who have your mobile phone number stored in their mobile address book that you are also a Pindo SA user.
- To manage your Pindo SA account, deliver to you any administrative notices, updates, notifications, alerts and communications relevant to your use of the Service.
- To solicit information from you, including through surveys.
- To contact you via email, SMS, telephone call or otherwise for the purpose of informing you about new products, services or promotions offered by Pindo SA
- To contact you via telephone call to inform you about different payment methods and, if applicable, assist with registration of your credit card with our Payment Processor.
- If you live in the European Union, for the purpose of providing correct VAT invoices (we are required to do so by law).
- For internal operations, including but not limited to troubleshooting problems, data analysis, testing, research, improvements to the Services, detecting and protecting against error, fraud or other illegal activity.
- When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities.
When you first install the App on your device, you will be asked to allow us access to your address book. If you consent, we will have access to contact information in your address book on the devices you use for the Services (only names and numbers) and we will store it and use it for the following purposes:
- Correctly formatting the phone numbers for international calling.
- Correctly display the name of each contact as it appears in your address book when a call is received through the App.
- Sync your contacts in the address book on your device with the App.
- Notify you when your contacts become a Pindo SA user.
- Indicate which of your contacts is already a Pindo SA user.
- For internal operations, including but not limited to troubleshooting problems, data analysis, testing, research, improvements to the Services, detecting and protecting against error, fraud or other illegal activity.
- To analyze what new products, services or promotions that may be relevant for you.
In accordance with telecommunications market practice, Pindo SA collects certain usage statistics, including but not limited to, the phone numbers and/or other identification details of the calling and receiving party, the start time, call duration, call quality, outages (“Call Details”) and maintains a call detail record (“CDR”) for each call that is routed through the system. The Call Details are collected and the CDR maintained for billing purposes and for the purposes of improving the Services and to fulfill our obligations under applicable laws. We may also collect and store information about your usage of, and interaction with, the Services, including calls, messages, posts, information relating thereto, usage of the Service by geographies, device and connection information IP address, device capability, bandwidth, web browser software, referring website, statistics on page views, network type and traffic to and from our Site or App. Furthermore, we may also collect a list of the installed apps on your device (on an anonymous basis). Such information may be collected by using ad identifiers and other applicable tracking tools.
We are collecting such information for the purpose of:
- Improving our Services, for example by helping us fix bugs or by providing Services updates.
- Preventing cheating, crime or fraud (we may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention).
- To personalise and optimise our Services, promotional content and advertising to you. For example, we may use the information we collect through cookies, ad identifiers and similar technologies to show you ads you may be interested in.
- To create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services.
- As otherwise expressly set out in this Policy or as required by law.
We use Google Analytics or any other such analytics service provider in relation to both the Site and the App in order to collect data, track, create and receive reports of statistics relating to usage thereof.
Google Analytics is a web analytics solution which compiles and analyzes certain information about usage of a website or app. It may add cookies to your computer or device or read existing cookies when you visit our Site or interacting with certain parts of our App. In order to learn more about how Google uses such data click here. By using our Site or the App, you declare your consent to Google’s use of the data collected about you in the manner and for the purposes described above.
Furthermore, when you are using our App, we may also automatically record your Google Advertising ID (if you are using an Android device), for advertising or analytics purposes. The Google Advertising ID is an anonymous identifier, provided by Google Play services. If your device has a Google Advertising ID, we may collect and use it for advertising and user analytics purposes. If your device does not have Google Advertising ID, we may use other persistent identifiers. If you have a Google Account and/or an Android device, you can opt out of targeted advertising on your device. You can do this by clicking the menu icon to display the apps list, then find and select the Google Settings icon, then find and select "Ads" and check the box "Opt out of interest-based ads". In addition, or as an alternative, you may reset your device’s Android advertising ID, which will result in your device being disassociated from ad targeting profiles based on the Android advertising ID in effect prior to reset. You can do this by clicking the menu icon to display the apps list, then find and select the Google Settings icon, then find and select "Ads" and selecting "Reset advertising ID". Note that Android settings menus may vary among device manufacturers and these instructions may not be accurate for your device. You should consult Google’s settings and instructions for the most current settings information.
In addition, we may interact with your phone's SMS inbox for the purposes of service activation, placing incoming international messages and reading the contents of the activation SMS sent to you by us.
2. Sharing Information
We will only share your data with third parties (for example, our group companies or suppliers):
With your consent (including as set out in this Policy).
- As reasonably necessary in order to provide the Services to you (for example, by providing information to suppliers we may use to fulfil the Services or to communicate with you).
- Where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your information to our payment processors).
- Where such third party's assistance is deemed necessary to enable us to inform you about new products, services, promotions or different payment methods and, if applicable, assist with registration of your credit card.
- Where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it.
- When you submit information by interacting with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on the Site and social media channels.
- As we reasonably believe is permitted by law or regulation.
- In order to comply with any legal obligation, or in order to enforce or apply the Pindo SA Terms and Conditions and/or any other agreement with you; or to protect the rights, property, or safety of Pindo SA, our users, or others.
- In the event that there is a sale of the assets of Pindo SA or corporate restructuring, or as a result of a change of control of Pindo SA or one of its group companies, or in preparation of any of these events. Any third party to which the assets or Pindo SA (or any group company) is transferred to will have the right to continue to use the information that you provide to us in the manner set out in this Policy.
In addition, we may use external advertising companies to serve ads when you have visited the Site and/or downloaded the App. These companies may use information (but not information that includes your name, address, email address or telephone number) about your visits to the Site and other websites in order to provide advertisements about goods and services of interest to you.
Your details may be stored and processed in Luxembourg, or any other country in which Pindo SA or its affiliates, subsidiaries or agents maintain facilities. By using the Services, you consent to any such transfer of the information outside your country.
3. Transfer of information outside your country
We may, for the purposes set forth herein, transfer, process and store your informationin Luxembourg or any other country in which Pindo SA or its affiliates, subsidiaries, suppliers or agents maintain facilities. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to and processed in a country outside of the EEA, which may not provide the same level of protection for personal data as within the EEA, By using the Services, you consent to any such transfer of the information outside your country.
4. Communications, notifications etc.
We may send you messages about updates, faults, alerts and other types of issues relating to technical aspects and/or the usability of the App and other parts of the Services.
We may occasionally ask you to provide information on your experiences of using the App or other parts of the Services which will be used to improve the quality and provision of the Services. You are under no obligations to provide any such information. Any and all information which is voluntarily submitted by you in relation to any survey that you take part in is used for the purposes of reviewing this feedback and improving the Services.
Pindo SA may contact you by phone, SMS or through any other appropriate information channel to keep you up to date with news about Pindo SA and the Services, including new products, campaigns, promotions and payment methods.
You can stop the delivery of promotional messages from Pindo SA by following the specific instructions in promotional messages or by our customer support at email@example.com. These communication choices do not apply to mandatory service communications that are considered part of the Services, which you may receive periodically unless you delete the App.
5. Third Party Sites
Protecting user privacy and personally identifiable information is a top priority for Pindo SA. We make substantial efforts to ensure the privacy of all personally identifiable information collected by us in relation to the provision of the Services to our customers. Although we cannot guarantee that the information will not be subject to unauthorized access, loss or misuse we have physical, electronic, and procedural safeguards in place to protect the information.
7. Changes to the Policy
8. Accessing Your Personal Information
If you would like to view, correct, complete or remove your personal information or if you have any other questions in connection with this Policy, please contact us at firstname.lastname@example.org._____________________________
Last Revised: March 2017